INTRALOT SA, Greece, Implementation and Support of CRM systems in Lottery Solutions

Intrasoft International provides services that covers all phases of project implementation, including Requirements Gathering, Planning, Design, Implementation, Integration, Deployment and Support, to Intralot SA and its customer lotteries worldwide, thus providing Siebel CRM as part of the Lottery Systems Solutions of Intralot SA. Additionally, Intrasoft International provides 24x7 support services and change management for all existing Implementations of integrated Siebel CRM solutions to Intralot customer lotteries throughout the world

 

Project details

The functional areas covered by Siebel CRM in the above Solutions include

Customer & Asset Management

​The management processes include interaction Channels such as Call Center, eMail, Web (via integration)

Problem Handling

Siebel CRM is used throughout the lifecycle of incidents and customer requests, from Recording to Resolution and Fulfillment stages for both Lottery Venues and Players. The Resolution process involves mobile clients used by Field Service technicians.

Order Capture

In certain installations, Siebel is used for Lottery product order capturing. The Orders are then submitted to and fulfilled by Intralot’s core lottery systems via tight integration to those.

Marketing Campaigns

Integrated with the Marketing Suite, Siebel CRM provides multichannel Marketing Campaign functionality, including both Inbound and Outbound Telephone Campaigns and eMail campaigns.