Netcompany-Intrasoft undertook the implementation a very challenging mobile app in both technical terms and of project tightness. The new pioneering COSMOTE UFixit service, allows COSMOTE technical agents at Customer’ support to use the camera of clients Android/ iOS device to see exactly what they are seeing through UFixit app. The app through a live support session that supports video, audio streaming, chatting and shared dashboard, enables COSMOTE’s technical agents to guide the customers step-by-step for issue resolution. The app integrates with the back-office customer system for live streaming session management.
Project details
COSMOTE UFixit App is used by +10K users.
The types of services provided are:
- Project Management
- Analysis, Design
- Development
- Rollout
- Maintenance
The solution
The key functionality offered is the following:
- Deliver a native app for video and audio streaming for remote support through Android and iOS
- Live Message chatting with clients
- Incorporate a feature that enables agents to remotely manage the device’s camera live streaming (froze image, draw shapes, playback etc.)
- Integrate the mobile app with COSMOTE’s back-office ticketing system
The technologies used:
The results
The COSMOTE UFixit App has been awarded Gold awards in Mobile Excellence Awards 2018, and in Deutsche Telekom Lead 2 Win awards.
COSMOTE S.A. is part of OTE Group. OTE Group is the largest technology company in Greece. It is one of the three largest companies on the Athens Stock Exchange, according to the capitalization, while its shares are traded on the London Stock Exchange. Deutsche Telekom holds 46% of its share capital and the Greek State holds 5.5%. OTE Group employs approximately 13,000 employees in Greece and approximately 20,000 in total.
OTE Group offers a wide range of services: fixed, mobile and broadband services, pay-TV and integrated ICT solutions. At the same time, it is active in Greece in the fields of maritime communications, real estate and education. Outside Greece, it is active in the Romanian telecommunications market, where it offers both fixed and mobile telecommunications services as well as television.
With a central message "one world, better for all", COSMOTE is the single brand for all Group products and services. Its mission is to bring the potential of technology to everyone, so that everyone can take full advantage of today's opportunities and at the same time build a better tomorrow.